Privacy Policy

At Softgen Systems, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information across our software platforms, including our Retail Management Software and WhatsApp Messaging Integration services.

1. Information We Collect

• Business Information: Business name, address, contact details, and tax identification (e.g., GSTIN)
• User Account Data: Admin and staff login credentials, email addresses, and phone numbers
• Transaction Data: Customer billing records, invoices, inventory logs, product sales, and payment details
• End-User Info (for WhatsApp services): WhatsApp numbers, message content (delivery only), interaction logs
• Technical Data: IP addresses, browser/device info, session logs, and usage analytics

2. How We Use Your Information

• Operate and manage our retail software (POS, inventory, billing, reports)
• Send and manage WhatsApp messages using the WhatsApp Business Platform
• Enable communication between businesses and their customers
• Provide customer support and service updates
• Ensure security, system monitoring, and analytics
• Comply with applicable legal obligations

3. Data Sharing and Disclosure

Your data may be shared only with:

• Meta Platforms, Inc. for WhatsApp message delivery
• Payment gateways and cloud infrastructure providers we work with
• Government or legal authorities if legally required

We do not sell your data to third parties for marketing or advertising.

4. WhatsApp Messaging Services

• Customer phone numbers and templates are securely handled via Meta APIs
• Message logs may be stored temporarily for delivery confirmation
• We follow Meta’s Terms of Service and platform policies

5. Data Security

• SSL encryption and HTTPS for all communications
• Secure data storage and access controls
• Role-based permission for internal user access

6. Your Rights

• Access your data
• Request correction or deletion
• Withdraw consent where applicable

7. Contact Us

Softgen Systems Pvt. Ltd.
Email: softgenbds@gmail
Website: https://softgensys.com/contact.html

8. Changes to This Privacy Policy

We may update this policy occasionally to reflect new services, features, or legal requirements. Any changes will be posted here with a new effective date.